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answer › answer text	%3Cp%3EEnergy suppliers are obligated by the conditions of their licence to ensure vulnerable consumers know how to use, and benefit from, their smart metering system. Any information provided must be available in a variety of formats, tailored for groups with specific needs. The energy regulator Ofgem is responsible for ensuring energy suppliers comply with their regulatory obligations.%3C/p%3E%3Cp%3E%3Cbr%3E An In-Home Display can be located in a position of the customer%E2%80%99s choosing within the home, in range of the meter%E2%80%99s communications hub, from which it receives information on energy consumption and costs.%3C/p%3E
legislature › pref label	House of Lords
min answer › question first answered	2018-11-12T17:29:40.513Z
registered interest	false
hansard heading	Energy: Meters

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

1581696

registered interest

date

30/01/2023

answering body

Department for Energy Security and Net Zero

answering dept id

215

answering dept short name

Energy Security and Net Zero

answering dept sort name

Energy Security and Net Zero

hansard heading

Energy: Meters

house id

legislature

25277

	pref label	House of Lords

question text

To ask His Majesty's Government what steps they have taken to ensure that vulnerable customers fitted with a smart meter at home (1) understand how to use the meter, (2) have necessary training on how it operates, and (3) have the smart meter sited in a place that is accessible safely, should they need to press any buttons on it.

tabling member printed

Baroness Altmann

uin

HL5175

answer

is ministerial correction

date of answer

09/02/2023

answer text

Energy suppliers are obligated by the conditions of their licence to ensure vulnerable consumers know how to use, and benefit from, their smart metering system. Any information provided must be available in a variety of formats, tailored for groups with specific needs. The energy regulator Ofgem is responsible for ensuring energy suppliers comply with their regulatory obligations. An In-Home Display can be located in a position of the customer’s choosing within the home, in range of the meter’s communications hub, from which it receives information on energy consumption and costs.

answering member printed

Lord Callanan

question first answered

09/02/2023 17:10:25

answering member

4336

	label	Biography information for Lord Callanan

tabling member

4533

	label	Biography information for Baroness Altmann